1. Your Personal Data
i. your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address and any other information relating to you which you have provided us in any forms you may have submitted to us, or in other forms of interaction with you;
ii. information about your use of SnappyHouse’s website and services, including cookies, IP address, subscription account details and membership details, but only to the extent that SnappyHouse may identify you from such information;
iii. your employment history, education background, and income levels;
iv. your payment related information, such as your bank account or credit card information, and your credit history; and
v. information about your usage of and interaction with our website and/or services including computer and connection information, device capability, bandwidth, statistics on page views, and traffic to and from our website.
2. Collection of Personal Data
A. Generally, SnappyHouse collects your Personal Data in the following ways:
i. when you submit forms relating to any of our products or services;
ii. when you register for or use any of our services on websites owned or operated by us or when you register as a member of websites owned and/or operated by us, or use services on such websites;
iii. when you interact with our customer service officers;
iv. when you use some of our services, e.g. our subscription service;
v. when you establish any online accounts with us;
vi. when you request that we contact you;
vii. when you are contacted by, and respond to, our marketing representatives and agents;
viii. when you respond to our request for additional Personal Data
ix. when you ask to be included in an email or other mailing list;
x. when you respond to our promotions and other initiatives;
xi. when you submit a job application;
xii. when you enter into tenancy agreements with us;
xiii. when we receive references from business partners and third parties, for example, where you have been referred by them;
xiv. when you submit your Personal Data to us for any other reason.
B. When you browse our website, you generally do so anonymously but please see the section below on cookies.
C. If you provide us with any Personal Data relating to a third party (e.g. information of spouse, children, parents, employees and/or authorised representatives), by submitting such information to us, you represent to us that you have obtained the consent of the third party to you providing us with their Personal Data for the respective purposes.
D. You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested.
3. Purposes for the Collection, Use and Disclosure of Your Personal Data
A. Generally, SnappyHouse collects, uses and discloses your Personal Data for the following purposes:
i. responding to your queries and requests and responding to complaints;
ii. managing the infrastructure and business operations of SnappyHouse and complying with internal policies and procedures;
iii. matching any Personal Data held which relates to you for any of the purposes listed herein;
iv. verifying your identity;
v. preventing, detecting and investigating crime, including fraud and money-laundering, and analyzing and managing other commercial risks;
vi. protecting and enforcing our contractual and legal rights and obligations;
vii. conducting audits, reviews and analysis of our internal processes, action planning and managing commercial risks;
viii. compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and/or
ix. any other purpose relating to any of the above.
B. In addition, SnappyHouse may collect, use and disclose your Personal Data for the following purposes, depending on the nature of our relationship with you:
a. If you have a membership account with us:
i. to maintain your account with us;
ii. to verify and process your personal particulars and payments in relation to provision of Online Subscription Service to you;
iii. to provide you with the goods and services which you have signed up for;
iv. communicating with you to inform you of changes and development to SnappyHouse policies, terms and conditions and other administrative information, including for the purposes of servicing you in relation to products and services offered to you;
v. resolving complaints and handling requests and enquiries;
vi. conducting market research for statistical, profiling and statistical analysis for the improvement of services provided to you; and
vii. the processing of your Personal Data in relation to any of the purposes stated above.
b. If you use download or use any of our Apps or Website:
i. to maintain your account with us and to ensure your access of the App is within the scope of your membership;
ii. to provide you with the goods and services which you have signed up for and to push Content to you which may be relevant to you;
iii. communicating with you to inform you of changes and development to SnappyHouse policies, terms and conditions and other administrative information, including for the purposes of servicing you in relation to products and services offered to you;
iv. resolving complaints and handling requests and enquiries;
v. conducting market research for statistical, profiling and statistical analysis for the improvement of services provided to you; and
vi. the processing of your Personal Data in relation to any of the purposes stated above.
c. If you are a listing a property for rent or sale:
i. Verifying that you own the property that you are listing;
ii. any other purpose directly relating to any of the above.
C. In addition, where permitted under the Act, SnappyHouse may also collect, use and disclose your Personal Data for the following purposes (which we may describe in our documents and agreements as "Additional Purposes" for the handling of Personal Data):
a. providing services, products and benefits to you, including promotions, loyalty and reward programmes;
b. matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of products and services, whether by SnappyHouse or other third parties;
c. administering contests, competitions and conducting lucky draws, including, where necessary, in order to announce the results of these contests, competitions and lucky draws and identify and contact the winners, and in order to publicise and conduct marketing strictly related to these contests, competitions and lucky draws;
d. sending you details of products, services, special offers and rewards, either to our customers generally, or of particular products and services which may be of interest to you; and
e. conducting market research, understanding and determining customer location, preferences and demographics for us to review, develop and improve our products, services and also develop special offers and marketing programmes.
D. If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, SnappyHouse may contact you using such Singapore telephone number(s) (including via voice calls, sms, fax or other means) with information about our products and services (including discounts and special offers).
E. In relation to particular products or services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, then we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.
4. Disclosure of Personal Data
A. SnappyHouse will take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, this Personal Data may be disclosed, for the purposes listed above (where applicable), to the following third parties, whether they are located overseas or in Singapore:
a. SnappyHouse affiliates;
b. agents, contractors or third party service providers who provide operational services to SnappyHouse, such as telecommunications, information technology, payment, payroll, processing, training, market research, newspaper vendor services, newspaper delivery services, storage, archival or other services to SnappyHouse;
c. vendors or any third party business partners who offer goods and services or sponsor contests or other promotional programs on SnappyHouse’s sites, whether in conjunction with us or not;
d. external business and charity partners in relation to corporate promotional events;
e. the Credit Bureau, or in the event of default or disputes, any debt collection agencies or dispute resolution centres;
f. any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale;
g. anyone to whom we transfer or may transfer our rights and duties;
h. banks, credit card companies and their respective service providers;
i. our professional advisors such as our auditors and lawyers;
j. relevant government regulators or authority or law enforcement agency to comply with any laws or rules and regulations imposed by any governmental authority; and
other party to whom you authorise us to disclose your personal data
A. When you interact with us on our websites, we may collect or analyse anonymised information from which individuals cannot be identified (“Aggregate Information”), such as number of users and their frequency of use, the number of page views (or page impressions) that occur on the website and common entry and exit points into website.
B. SnappyHouse uses "cookies", where a small data file is sent to your browser to store and track Aggregate Information about you when you enter our websites. The cookie is used to track information such as the number of users and their frequency of use, profiles of users and their preferred sites.
C. SnappyHouse may use an independent company (the “Third Party Market Research Company”) to measure and analyse the Internet usage across SnappyHouse web sites. SnappyHouse uses the Third Party Market Research Company’s services to collect the following core information on the usage of our web sites, including:
a. The number of page views (or page impressions) that occur on SnappyHouse web sites;
b. The number of unique visitors to SnappyHouse web sites;
c. How long these unique visitors (on average) spend on SnappyHouse web sites when they do visit; and
d. Common entry and exit points into SnappyHouse web sites.
e. The OpenHouse Appointments attended.
f. The negotiation undertaken
g. The request for mortgage broking
B. This information is aggregated by the Third Party Market Research Company and provided to SnappyHouse to assist in analyzing the usage of SnappyHouse web sites. Such data is also accessible by media organizations and research companies, for the purpose of conducting industry comparisons with other Internet portals.
C. Pages on SnappyHouse web sites may be coded with software which enables the Third Party Market Research Company to track visitors to our web sites.
D. Should you wish to disable the cookies associated with these technologies, you may do so by changing the setting on your browser. However, you may not be able to enter certain part(s) of our website.
6. Third-Party Sites
A. Our website may contain links to other websites operated by third parties, such as our business partners. We are not responsible for the privacy practices of websites operated by third parties that are linked to our website. We encourage you to learn about the privacy policies of such third party websites. Some of these third party websites may be co-branded with our logo or trademark, even though they are not operated or maintained by us. Once you have left our website, you should check the applicable terms, conditions and policies of the third party website to determine how they will handle any information they collect from you.
7. Withdrawal, Access and Correction of your Personal Data
A. Should you wish to withdraw consent to use of your Personal Data or obtain access to or make corrections to your Personal Data records, please log in to the relevant account through which the Personal Data was provided, if any, failing which please contact the relevant Personal Data Protection Officer, contact details of which are found in the Personal Data Protection Statement or similar document elsewhere on the relevant SnappyHouse website.
B. Please note that if your Personal Data has been provided to us by a third party, you should contact such party directly to make any queries, feedback, and access and correction requests to SnappyHouse on your behalf.
C. Please note that if you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, SnappyHouse may not be in a position to continue to provide its products or services to you or administer any contractual relationship in place, and this may also result in the termination of any agreements with SnappyHouse and your being in breach of your contractual obligations or undertakings, and SnappyHouse’s legal rights and remedies in such event are expressly reserved.
8. Governing Law
9. Contact SnappyHouse
If you have questions or suggestions, you can contact SnappyHouse’s support team by sending an email to email@example.com
If you have any questions, complaints or grievances regarding how we are handling your personal data or about how we are complying with Privacy Laws, we welcome you to contact us by sending an email to firstname.lastname@example.org and Attention it to the “Personal Data Protection Officer”.